Legal

Terms of Service

Last updated 26 October 2026

Welcome to www.openflamebbq.co.uk (the “Website”). This Website is operated by Open Flame BBQ (“we”, “us”, or “our”). By accessing or using our Website and purchasing our products, you agree to be bound by the following terms and conditions (the “Terms”). Please read these Terms carefully before using our Website — if you do not agree to all of them, you may not access the Website or use any of our services.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your country or province of residence. You may not use our products for any illegal or unauthorised purpose. A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. Products and Pricing

Accuracy: We strive to display the colours and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor’s display of any colour will be accurate.
Pricing: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time.
VAT: All prices shown on the Website include UK Value Added Tax (VAT) at the prevailing rate where applicable.

3. Orders and Payment

Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to decline your order for any reason, including stock unavailability or errors in pricing.
Payment: We accept payment via Visa, Mastercard, Shop Pay, Apple Pay and Google Pay. Payment must be received in full before goods are dispatched.

4. Delivery and Shipping

We deliver to addresses within the United Kingdom. Shipping costs and estimated delivery times are provided at checkout — see our full Shipping Policy for details.
Risk of loss and title for the items pass to you upon delivery of the items to the carrier.

5. Right to Cancel & Returns (UK Consumer Rights)

In accordance with the Consumer Contracts Regulations:

Cancellation Period: You have the right to cancel your order within 30 days of receiving your goods without giving a reason.
Refunds: Once we receive the returned item in its original condition and packaging, we will process your refund within 14 days.
Return Shipping: Unless the item is faulty, you are responsible for the cost of returning the goods to us.
Faulty Goods: If a product is faulty, please contact us at info@openflamebbq.co.uk immediately. Your rights are protected under the Consumer Rights Act 2015.

See our full Returns, Refunds & Exchanges page for the complete process.

6. Safety and Proper Use

Warning: Barbecues and open-flame cooking equipment are inherently dangerous if misused.

Instruction: You agree to read all provided manuals and safety instructions before use.

Liability: Open Flame BBQ shall not be liable for any injuries, fire damage, or property damage resulting from the improper use of our products, including but not limited to use in “Smoke Control Areas” or on prohibited public land.

7. Prohibited Uses

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or local regulations, rules, or laws; (d) to infringe upon or violate our intellectual property rights.

8. Intellectual Property

All content on this Website, including text, graphics, logos, and images, is the property of Open Flame BBQ and is protected by UK and international copyright laws.

9. Limitation of Liability

To the maximum extent permitted by law, Open Flame BBQ shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or any products purchased through it. Our total liability to you for any claim shall not exceed the price paid for the product.

10. Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

11. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right to update, change or replace any part of these Terms by posting updates and changes to our website.