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How your order gets to you depends on what's in it. Small accessories and anything under 30kg are dispatched the next working day — occasionally the same day if your order comes in early enough — while larger BBQs and pizza ovens travel by pallet, with a delivery date arranged directly with you. Prefer not to wait in? Free Click & Collect is available from either of our Surrey locations, where we hold the item in stock ourselves.
Ordering a mix of small and large items?
These usually still arrive together — we package accessories in with your pallet delivery. Occasionally an order needs to be split, for example if we're out of stock ourselves and an item has to come directly from the brand instead.
Free over £100
£4.95 flat rate on orders under £100
Next working day
Dispatch for parcel (DPD) orders under 30kg — occasionally same day if ordered early enough
Free Click & Collect
Two Surrey locations — where we hold the item in stock ourselves
All chosen at checkout — no phone call needed to arrange the basics.
Smaller items
Tools, covers, rubs, fuel, most accessories
Free over £100 · £4.95 flat rate under £100
Heavier items
BBQs, kamados and pizza ovens
We'll check for narrow driveways, gravel or steep drives before your date is confirmed.
Click & Collect
Free — two Surrey locations
Only available where we hold the item in stock ourselves — not for anything sent directly from the brand.
Both are free — just reserve online first so it's ready when you arrive. Available where we hold the item ourselves.
Newdigate Showroom
Unit 21 Dean House Farm, Church Lane, Newdigate, Surrey, RH5 5DL
Surrey Warehouse
15 minutes from our Newdigate showroom · address confirmed on collection
Usually, yes — if your order mixes smaller accessories with a larger BBQ or pizza oven, we package the accessories in with the pallet delivery so everything arrives together. Occasionally we do need to split an order, for example if we're out of stock ourselves and an item has to be sent directly from the brand instead.
We get in touch to agree a delivery date that works for you, and to check there's nothing that could make access tricky — narrow driveways, gravel or a steep drive, for example. On the day, the driver will usually aim to bring your delivery to an accessible spot at the front of your property rather than leaving it at the kerb, though this depends on access and what their vehicle can manage.
Not yet — it's a service we're planning to introduce. For now, larger grills and pizza ovens arrive by pallet delivery, and you'll need people ready to help move it into position. We'll let customers know as soon as it's available.
Yes, as long as we hold the item in stock ourselves — it's about 15 minutes from our Newdigate showroom, and we'll confirm the address and an appointment slot once your order is ready. Items sent directly from the brand aren't available for collection. Smaller items collect from the showroom instead.
Yes — if your order goes out with DPD or a similar courier, you'll get tracking and a text alert on the day of delivery. For pallet deliveries, once we've agreed a date with you, the pallet firm will give you a specific time slot on the day itself.
Call us on 01306 866 154 or drop us an email — we're happy to help before you order.